Customer Experience Leader
Orange Moldova

24 декабря 2024

Кишинев, Буюканы
Любой опыт
Полный день
Любое образование
На территории работодателя

Customer Experience Leader

Orange Moldova is part of Orange Group with a total customer base of 252 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients’ life and to offer a unique experience to each client.

Orange Moldova is looking for a new colleague to fill in the position of Customer Experience Leader.

The objective of this position is transversal Customer Experience Management within the organization.

what you will be doing:

  • Build, lead and follow-up Customer Experience (CX) roadmap, programs, projects and KPI 
  • Enhance Customer Centricity within the company through various programs and initiatives
  • Magnify customer voice across all company through various actions 
  • Ensure that each customer facing team has right processes and tools to monitor, react and improve customer satisfaction; offer support and/or coordinate such projects
  • Guide and consult Product/Process/Project Managers when (re-) defining processes, services or offers for customer impact in terms of simplicity and effortless customer journeys
  • Work in close collaboration with Group and CX champions/owners from all departments
  • Coordinate transversal team efforts into objectives achievement
  • Efficient management and continuous improvement of Intranet Customer Experience page 

what we are looking for:

  • Be customer oriented. Strong interpersonal skills
  • Good leadership and communications skills
  • Knowledge of customer relationship and processes
  • Experience in project and process management
  • Proficiency in Romanian and English (oral and written)
  • Well organized, responsible, energetic and perseverant

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment. 

We will be happy to welcome you into a young and dynamic team! 
Orange Moldova 

Str. Alba Iulia 75, Chişinău, Moldova

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