Customer Experience Leader

Orange Moldova is part of Orange Group with a total customer base of 252 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients’ life and to offer a unique experience to each client.

Orange Moldova is looking for a new colleague to fill in the position of Customer Experience Leader.

The objective of this position is transversal Customer Experience Management within the organization.

what you will be doing:

• Build, lead and follow-up Customer Experience (CX) roadmap, programs, projects and KPI 
• Enhance Customer Centricity within the company through various programs and initiatives
• Magnify customer voice across all company through various actions 
• Ensure that each customer facing team has right processes and tools to monitor, react and improve customer satisfaction; offer support and/or coordinate such projects
• Guide and consult Product/Process/Project Managers when (re-) defining processes, services or offers for customer impact in terms of simplicity and effortless customer journeys
• Work in close collaboration with Group and CX champions/owners from all departments
• Coordinate transversal team efforts into objectives achievement
• Efficient management and continuous improvement of Intranet Customer Experience page 

what we are looking for:

• Be customer oriented. Strong interpersonal skills
• Good leadership and communications skills
• Knowledge of customer relationship and processes
• Experience in project and process management
• Proficiency in Romanian and English (oral and written)
• Well organized, responsible, energetic and perseverant

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment. 

We will be happy to welcome you into a young and dynamic team! 
Orange Moldova 

Str. Alba Iulia 75, Chişinău, Moldova