Сostumer support agent in USA

Hero Logistics

12 noiembrie 2024

Chișinău
Posibil fără experiență
700 USD
Full-time
Orice studii
În locația angajatorului

We are looking for:

Сostumer support agent in USA

American company, is looking for responsible ambitious people to join our support team with NO experience.

If you are without experience but you want a interesting job your are welcome to apply!

We Offer:

  • Salary start $700, depending on the candidate’s skills and experience.
  • Friendly atmosphere in a growing, young and dynamic team
  • Trainings and development opportunities
  • We offer 2 weeks of training and support for all new employees.
  • Bonuses program and social package
  • Experience using trucking software preferred.
  • Required Computer and Software Skills: Basic experience using computers.
  • Experience using dispatch and trucking software preferred.
  • Constant improvement of professional skills.

Responsibilities:

  • Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices
  • Handle complex customer queries and complaints;
  • Work in the software transport management system.
  • Resolve a wide variety requests, which include gathering additional information, setting expectations and working with other support organisations.

Desired Qualifications:

  • Required Computer and Software Skills: Basic experience using computers.
  • Experience using dispatch and trucking software preferred.
  • Excellent customers service, taking orders and making transport plan.
  • Ability to keep calm in stressful situations, flexible willing to work in day and switch also to middle shift
  • Detail oriented with the ability to handle multiple tasks at one time
  • Ability to put together a team of professionals.

We will be happy to see you in our dynamic and friendly team.

Please email your CV at info.roadtex@gmail.com.

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