Customer support agent in USA company
Hero Logistics
21 noiembrie 2024
Chișinău
Posibil fără experiență
Full-time
Orice studii
În locația angajatorului
We are looking for:
Customer support agent in USA company
Hero LTL. is searching for a full-time Logistics Coordinator to work in our corporate office in Chisinau. Our Logistics Coordinator will conduct tracking and tracing calls for our carriers, schedule appointments with shippers and receivers, provide exemplary customer service and phone etiquette, and document notes in our transportation management system.
Logistics Coordinator Responsibilities:
- Check Calls: Conducting track and trace calls per day. Setting reminders to call carriers for load updates and document in TMS.
- Schedule Appointments: Work with Account Representative to accommodate customer’s deadlines. Schedule appointments for carriers to arrive at shipper or receiver location. Reschedule when necessary.
- Communication: Effectively and concisely communicate with Account Representative in a team-oriented environment in order to cover customer loads. Share responsibilities for any customer loads that occur after regular work schedule.
- Customer Service: Provide exemplary customer service even when faced with disgruntled carriers
- Covering /Dispatching Loads: Assigning carriers to loads.
- TMS: Document all progress, updates, reminders, etc. in our TMS at all times. Training provided. No previous experience necessary.
We will be happy to see you in our dynamic and friendly team
Please email your CV at info.roadtex@gmail.com.
Email: info.roadtex@gmail.com
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