Waiter/ waitress

Exceptional opportunity for an experienced Waitress! Work and live in the Gaming Capital of Asia, Macau!


POSITION SUMMARY:

The position is located in Studio City, Macau. The Waiter, Bar is accountable for providing service assistance in an assigned area to ensure the highest level of food and beverage service and guest relations in accordance with Studio City’s vision, values and objectives.


PRIMARY RESPONSIBILITIES:





Guest Relations

 Skills for welcoming the guest

 Always greet guests promptly in a warm, friendly manner according to outlet concept

 Demonstrate a positive posture and manner at all times

 Always thank and farewell guests conveying anticipation for their next visit

 Skills in presentation and guest relations

 Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a ‘can do’ approach to tasks

 Adhere to Melco grooming standards at all times

 Maintain readiness for service even when in "slow" sections by being fully equipped and stocked, and up to date with relevant guest information

 Responsibility is always taken for ensuring a positive guest experience

 Skills for maintaining the guest environment

 Maintain self and the environment in all areas ensuring highest standards of presentation at all times

 Maintain working order of equipment and work-space at all times

 Clean table and reset for service throughout service period

 Proactively manage potential hazards and communicate to supervisor



Managing Self

 Conduct work as a team with other staff to ensure customer needs are met

 Work with initiative to seek and offer assistance as required from team members or supervisors

 Maintain positive relations with other staff and departments

Participate in training and other activities to facilitate high team performance

 Skills for maintaining professional competence

 Always work in a professional manner that reflects a good role model to others

 Demonstrate effective time management during peak and down times

 Demonstrate reliability on completion of tasks, attendance and punctuality

 Act in accordance with the requirements of Melco standards and other policies and regulations at all times

 Take responsibility for own performance improvement and professional development with an 80% minimum number of discussions in PIPs

 Adhere to all Company policies and procedures

 Report accidents, injuries and unsafe work conditions to supervisors

 Perform other reasonable job duties as assigned by supervisors from time to time



Technical Skills

 Communicate effectively to know allocation/section, specials etc for service

 Prepare equipment, station, stock, floor for service

 Prepare mis-en-place to meet anticipated demand and operating standards

 Prepare and maintain back up supplies for anticipated demand continually re-stock and re-set for service. Maintain communication to ensure no stock outs

 Maintain station/allocation coverage at all times

 Maintain working order of equipment, work areas, storage areas, fittings, fixtures, furniture and operating systems

 Complete set ups, changeovers, close downs/handovers to standard

 Perform tasks in accordance to food hygiene standards and other regulations

 Have working knowledge of menu and preparation

 Assemble orders in sequence and make final check before service

 Assist in the preparation of food and beverage products

 Apply food and beverage service techniques correctly at all times

 Serve meals as complete orders

 Deliver service consistent with concept style and pace

 Adhere to all Company policies and procedures

 Report accidents, injuries and unsafe work conditions to supervisors

 Perform other reasonable job duties as assigned by supervisors from time to time



KEY PERFORMANCE INDICATORS:

 Management’s observations, Training Certification, Guest Comment Cards



QUALIFICATIONS:

Experience

 Previous Waiter/ Waitress experience is preferable



Skills / Competencies

 Ability to stand for an extended period of time during the shift

 Ability to work on flexible shift including overnight, weekends and public holiday on rotation basis

 Ability to work on overtime when required due to business needs

 Fluent in English language (written and verbal); Mandarin and Cantonese (written and verbal) will be an advantage

 Motivated and passionate, Cheerful and good interpersonal skill. Good personality

 Good listener, good follower and react calmly in all situation