Head of Sales Department

EcoFinance is a dynamically growing FinTech company established in 2015. We offer a short, mid-term and long-term online consumer lending products. Europe and other regions and has issued over EUR 350+ Million Loans since its establishment. And we are now expanding our services to the Philippine market.

We are looking for a Head of Sales Department who will become a part of our awesome team.

Responsibilities:
Sales Department Coordination

• Set qualitative and quantitative standards for both call-center and branch operations;
• Monitor and ensure team performance targets are met;
• Oversee Team Leaders and their teams, evaluate decisions, and ensure alignment with internal procedures;
• Implement and monitor efficiency improvement initiatives.
• Cross-Departmental Collaboration
• Foster strong cooperation with departments such as Risk, Compliance, Back Office, and IT;
• Ensure seamless communication to support shared business goals.

Operational Support & Client Communication

• Provide operational support and ensure prompt communication with both internal and external clients;
• Be available when needed – including outside standard hours and on weekends – to resolve urgent matters;
• Work proactively with management and departments to address and solve issues swiftly;

Administrative Activities

• Create shift schedules and approve monthly timesheets;
• Manage onboarding, probation periods, and integration for new team members;
• Approve vacation schedules and oversee hiring/termination procedures and system accesses.

Process Management & Internal Documentation

• Develop and maintain team methodologies, instructions, and scripts;
• Prepare performance reports and analytics for leadership;
• Organize and lead onboarding and ongoing training sessions;
• Report errors and suggest corrective actions;
• Test and validate new workflows and procedures;
• Monitor KPIs and assess process effectiveness;
• Optimize department procedures and contribute to product planning and testing;
• Identify and implement continuous improvement solutions.

What We’re Looking For:

• Solid technical and operational competencies;
• Proven B2C sales experience;
• Strong people management and leadership skills with a focus on team motivation;
• Solid understanding of business processes and an integrated vision of how sales connects with other departments.

Additional Requirements:

• Fluent in English – written and spoken, used in business correspondence and reporting;
• Excellent communication, presentation, and negotiation skills;
• Proactive attitude, solution-oriented mindset, and entrepreneurial spirit.

If you're ready to lead a dynamic team and make a real impact, we want to hear from you!

Candidate Privacy Notice:
Please note that the processing of your personal data takes place in accordance with the privacy notice, which could be found here: https://dyninno.com/en/ecofinance-moldova-privacy-notice/