Head of Dispatch Operations

SUPERNOVA Log-Tech

12 августа 2025

Кишинев

Любой опыт

Полный день

Любое образование

На территории работодателя

We are hiring!

Head of Dispatch Operations

Head of Dispatch Operations (Flatbed, Stepdeck, Reefer, Dry Van)
Join a growing dispatch company operating exclusively in the USA freight market. We are hiring a Head of Dispatch Operations to build, lead, and elevate a team of dispatchers across flatbed, stepdeck, reefer, and dry van services - working on a schedule aligned with U.S. time zones.

Why this role stands out
Own the operating model while driving results across the USA. You will design the playbook, coach the team, and turn precise execution into stronger margins, happier customers, and reliable growth. If you thrive on building discipline, leveraging data, and delivering outcomes, this is your stage.

What will you lead

Team leadership across flatbed, stepdeck, reefer, and dry van: clear goals, role clarity, coaching, and consistent performance.
Operating model design: simple, reliable processes; service levels; quality controls; and target KPI that drive consistency and scale.
Daily execution: trip planning, smart load allocation, oversight of pickups and deliveries, and decisive incident resolution.
Partnerships with drivers and owner-operators, brokers, customers, sales, and finance to align decisions to shared outcomes.
Customer excellence: proactive communication, accurate commitments, and fast, calm problem resolution.
Unit economics: pricing discipline, route efficiency, backhauls and additional loads, fewer empty miles, and stronger average RPM.
Technology and data: selection and adoption of TMS, reporting and dashboards in Power BI, and automation that removes friction.
Compliance and documentation: hours of service, electronic logging devices, Department of Transportation requirements, insurance, and complete, accurate records.
Executive visibility: transparent reporting on performance, risks, and improvements against agreed KPI.

What success looks like

On-time, in-full pickups and deliveries as the standard.
Average RPM increases while empty miles decrease in a sustained way.
Detention and layover as a share of revenue decrease; cancellations and service failures decline.
Driver and owner-operator utilization and retention improve quarter over quarter.
Customers consistently rate responsiveness and resolution speed as excellent.
Billing is fast and accurate; days sales outstanding improve; adjustments trend down.
A safety- and compliance-first culture with declining incident rates.

Your day-to-day

Flatbed and stepdeck: plan and assign drivers, verify equipment and securement (straps, chains, tarps), and enforce safe loading and unloading.
Reefer: set and monitor temperatures, mitigate spoilage and delay risks, meet appointment windows precisely.
Dry van: coordinate standard freight with disciplined routing, minimal dwell time, and clean documentation.
Communicate proactively with drivers, brokers, and customers: confirm appointments, provide clear estimated arrival and delivery times, and manage delays and detention.
Operate in TMS: create and track orders, manage billing and documents, and maintain complete, accurate data.
Analyze and improve: review trends, identify bottlenecks, standardize fixes, and scale what works.

What you bring

Four to six or more years in dispatch or logistics with practical experience across flatbed, stepdeck, reefer, and dry van.
Leadership experience is a strong plus. We will also consider high‑potential candidates without formal management experience who are motivated to grow and confident in their potential.
Deep knowledge of the USA freight market: geography, seasonality, pricing, hours of service, electronic logging devices, Department of Transportation requirements, and documentation.
Proficiency with TMS; strong skills in Microsoft Excel and Google Sheets; experience creating reports and dashboards in Power BI; and confident use of KPI.
Clear communication, calm under pressure, sound judgment, and sharp prioritization in a high‑volume, time‑sensitive environment.
Ability to work on a schedule aligned with USA time zones.

What we offer

Ownership and impact: build the operating function and set a high bar for performance across the USA market.
Competitive compensation with clear growth potential and performance-based bonuses.
Professional development: training, mentorship, and modern tools to help you and your team excel.
A fast-moving, accountable environment where initiative and results are recognized and rewarded.

How to apply

Please send your CV to hr@supernova.center

E-mail: hr@supernova.center

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