Customer support agent

We encourage you to be part of an exquisite team - you will have the experience of working on multiple projects and the opportunity to evolve and strengthen your IT knowledge.

Are you someone talented, able to deal with any technical problem?
Patient and friendly even with difficult customers?
Able to share your technical knowledge in a simple and understandable way?
Then you are the perfect team member we are looking for!

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues;
• Flexibility providing support on multiple accounts in a shared environment;
• Giving suggestions to optimize service offered and work processes;
• Handle complex incidents on the projects;
• Working closely with specialists in order to ensure the highest quality of the project;
• Work in the Shared Operations Services team in coordination with the Command Center, to activate in crisis situations/special projects;
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Requirements:

• English - Advanced level;
• Ready to learn new information;
• Organized, analytical, detail-oriented person;
• Availability: Flexibility towards 24x7 shifts on a rotation basis;
• Ready to acquire new skills (communication skills, technical skills, etc.);
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Can-do attitude, high adaptability, and resilience.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

About us
About us We are a Brazilian company with over 37 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.