Customer Service Assistant

The Customer Service Assistant supports the Load A&P team at Nova Lines by monitoring, tracking, and tracing loads, and addressing potential service issues for high-priority customers. They provide administrative support, assist with load recoveries, and allow Customer Service Representatives to focus on urgent tasks. The role also involves mastering customer accounts to serve as a backup POC when needed and supporting load coverage.

Key responsibilities:

• Monitor and track high-priority customer accounts, resolving service issues proactively.
• Provide accurate ETAs and updates for tracked loads.
• Address operational disruptions, including load recoveries and delays.
• Assist with data entry, reports, and maintaining load records.
• Schedule and confirm appointments for customer loads.
• Collaborate with dispatchers to allocate pre-booked loads.
• Serve as backup POC for customers in the absence of primary representatives.
• Analyze data to improve service and support team efficiency.

Requirements:

• Advanced English level (minimum B2), both verbal and written;
• Background in logistics or related fields to facilitate a smoother transition into the role;
• High level of responsibility and accountability;
• Strong eagerness to learn and grow within the role;
• Ability to multitask in a dynamic environment;
• Resilience and capability to manage stress effectively under pressure.

What we offer:

• Official employment, full social package, paid vacations;
• Schedule from Monday to Friday, 3 PM - 12 AM;
• Paid taxi back home;
• Modern, spacious office in Botanica district.