Call Center Officer

JOB PURPOSE / MAIN OBJECTIVES

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

MAIN TASKS AND RESPONSIBILITIES

Incoming phone calls, e-mails and faxes treating and dispatching:

• Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
• Collecting additional information.
• Check the data for accuracy and completeness.
• Reception&Services; provide technical support; search workshop.
• Keep the customer and all involves updated.
• Complaint handling.

Ensures the monitoring and control of the agreements with the parties involved:

• Regarding the service
• Regarding complaint handling, etc.
• Regarding the service conditions and agreements

Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

• Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files).
• Enter required information into the system.
• Register performed operations.
• Responsible for the internal and external monitoring of client files.

YOUR PROFILE/ KNOWLEDGE AND EXPERIENCE:

• Communicate fluently in languages: Romanian (well) – Russian (well) – English (well)
• PC skills: office applications, outlook
• Company-specific IT / telephony system
• Technical knowledge (automotive, tires) is an asset
• No specific knowledge and experience required

SKILLS:

• Communicate effectively by phone
• Problem analysis and problem solving
• Customer- and results-oriented
• Accurate and high work standard
• Multitasking & stress resistant
• Teamplayer

Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu, vasilievdiana991@yahoo.com.