Customer care manager

Customer care manager ensures that the needs of customers are being satisfied. Her/his aim is to provide excellent customer service and to promote this idea throughout the organization.
contact with English speaking customers. 99% of our clients are not locals.
Whatever the setting, you will need to behave in a calm, professional and responsible manner at all times. Responsibilities
providing help and advice to customers using organisation's services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems;
handling customer complaints or any major incidents; issuing refunds or compensation to customers;
keeping accurate records of correspondence with customers;
producing written information for customers, often involving use of computer packages/software;
developing feedback or complaints procedures for customers to use;
finding ways to measure customer satisfaction and improve services;
improving customer service procedures, policies and standards for the company; discussing with other managers possible improvements to customer service;
learning about the company’s products or services and keeping up to date with changes;
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Working hours
The position is open for full time job within working schedule from 9:00 till 18:00, 5 days per week.CV- e-mail: batter@glemus.com