Travel Customer Support / Ticketing Agent

SKYWITHCLASS is a luxury travel agency specializing in Business and First Class tickets. We deliver premium services that are tailored to each client's unique travel needs. We prioritize exceptional customer service, actively listening to our clients to create personalized itineraries. Our goal is to provide a seamless experience and the finest travel options every time.
As a Customer Support/Ticketing Agent, you will handle travel bookings, comprehend fare regulations, and assist our sales department with the airline rules and policies, ensuring clients have a seamless travel experience.

What SKYWITHCLASS offers:

• Base salary of $1,100 + bonuses, up to $2500.
• Working schedule 5/2, 9PM - 5AM (according to the US EST).
• Official employment and full social package.
• Modern, spacious office in Riscani district (office presence required).
• Loyalty Program for long-term employees, rewarding dedication and commitment.
• Great company culture with yearly team-buildings and celebratory gatherings.
• Young, friendly and supportive environment.

Requirements from you:

• Familiarity with reservation systems and ticketing procedures in Sabre.
• Previous experience in travel customer service, with proficiency in processing exchanges, refunds, schedule changes, and post-sale inquiries are mandatory.
• Fluency in English, both verbal and written.
• Customer-oriented mindset.
• Strong attention to detail and ability to multitask.

Key responsibilities:

• Process and confirm flights using Sabre system.
• Possess in-depth knowledge of airline policies, fare rules, and travel regulations to assist with booking adjustments and provide accurate and up-to-date information to customer’s new or existing bookings.
• Handle exchanges, cancellations and refund requests in accordance with the airline’s policies.
• Collect payments and issue invoices or receipts for ticket services.
• Assist with travel disruptions and provide solutions for delays, cancellations and emergencies.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain accurate records of bookings, schedules, and transactions via email, back office and other related tools.

Excited about this opportunity? We'd love to hear from you! Please send us your CV in English to hr@skywithclass.com with the subject line “Travel Customer Support/Ticketing Agent” and we will get back to you shortly. You can also call us for more information +373 60270017 (Mon - Fri, 2PM - 9PM).