Technical Customer Support (B2B)

We are seeking a detail-oriented and enthusiastic Technical Customer Support (B2B) professional to join our IT team. In this role, you will play a crucial part in providing daily support to our clients and ensuring the smooth operation of the products we deliver.

Why join our team?

Growth opportunities, a clear development plan, and an expert mentor to help you get started.
Full training and peer-to-peer feedback every step of the way.
Additional health insurance.
Periodic internal presentations (e.g., technical, business, HR-related).
Possibility of remote work (hybrid).
Comfortable schedule: you can choose to start at 9:00 or 10:00 (Monday - Friday).
Tasty days, a big selection of beverages & free breakfasts.
Half a day off on your birthday.
Gym compensation program.
Regular team events and corporate traditions (e.g., birthday celebrations, Secret Santa, happy hour, and many others).

Key Responsibilities:

Provide assistance to clients and partners through a dedicated support channel, ensuring prompt and professional communication.
Manage support tickets by creating, monitoring, updating, and closing them in accordance with department policies and quality standards.
Escalate tickets to higher support levels or relevant IT departments when necessary.
Oversee escalated issues, ensuring they are properly documented and resolved while maintaining high-quality standards.
Ensure adherence to SLA requirements and optimize ticket management performance.
Continuously expand product knowledge by participating in technical sessions with the product and development teams.
Engage in product testing to support debugging and issue resolution.

Requirements:

English Proficiency: Minimum B2 level (written – advanced work proficiency).
Experience: At least 1 year of hands-on experience in technical IT support (Tier 2).
Technical Knowledge: Strong understanding of APIs and internet protocols.
Problem-Solving Skills: Excellent analytical abilities with keen attention to detail.
Adaptability: Ability to thrive in a fast-paced, dynamic environment.
Continuous Learning: Strong self-development skills and eagerness to learn.
Preferred Skills: Experience with Jira and Kibana is a plus.
If you are passionate about technology and customer support, we invite you to be part of our dynamic and innovative team!