Middle Service Desk Engineer
GR8 Tech
22 decembrie 2024
Chișinău
Orice experiență
Full-time
Orice studii
Remote
Middle Service Desk Engineer
About your key responsibilities and impact:
IT Infrastructure Support:
- Maintain and update printers, Wi-Fi, meeting room technology (Robin\Totem, iPad, PR TV), and SCCM to ensure functionality and reliability;
- Manage print servers and implement self-service solutions for printer access;
- Monitor and manage LAN networks to ensure smooth connectivity and performance.
Meeting Room and Open Space Support:
- Ensure meeting room technology is up-to-date and functional, including TVs, AppleTV, HDMI cables, AirTame, Zoom Room, Jabra, and projectors;
- Manage cable management for TVs, monitors, and projectors to maintain a clean and organized workspace environment.
Information Updates and Asset Management:
- Update and maintain information on printer lists, meeting room descriptions, and network equipment plans for engineers' reference;
- Manage asset inventory, including IT equipment in stock, in common use, and ordered for service, ensuring accurate descriptions and tracking.
Tidiness and Order:
- Maintain tidiness and organization in server rooms, service desk rooms, and service desk stock areas to facilitate efficient operations and accessibility of equipment.
Organization Delivery:
- Coordinate the delivery of IT equipment to and from users, service centers, and between locations, ensuring timely and accurate distribution and retrieval.
Newcomer Setup and Equipment Preparation:
- Prepare and set up equipment for newcomers, including laptops and peripherals, to facilitate a smooth onboarding process;
- Manage equipment for position changes and replacement laptops, ensuring timely deployment and configuration.
Dismissal Processing:
- Process dismissals by cleaning equipment and wiping laptops, logging activities in task and inventory systems to maintain accurate records and security protocols.
User Communication and Problem Resolution:
- Communicate with users regarding local IT problems and promptly address issues to minimize disruptions and maintain productivity.
Essential professional experience:
OS Support:
- Windows OS: Advanced proficiency in troubleshooting and supporting various versions of Windows operating systems including Windows 10/11, Windows Server, and previous versions;
- MacOS: Advanced knowledge of macOS operating systems. Ability to provide technical support for macOS users, including troubleshooting software compatibility issues and system configurations.
Endpoint Management:
- Active Directory: Expertise in managing and administering Active Directory, including user and group management, organizational unit (OU) structure, and group policy deployment;
- OS Management: Proficient in deploying, configuring, and managing operating systems across endpoints using automated deployment tools such as Microsoft Deployment Toolkit (MDT) or Windows Deployment Services (WDS);
- Knowledge of patch management strategies and software update deployment mechanisms.
Network:
- Understanding of OSI model and TCP/IP protocol suite, including basic troubleshooting skills for network connectivity issues;
- Proficiency in configuring and troubleshooting network services such as DHCP, DNS, SSH, FTP, RDP, and SMTP/POP3/IMAP;
- VPN: Experience in configuring and managing Virtual Private Network (VPN) connections, including VPN client setup and troubleshooting connectivity issues.
IT Security:
- Data Protection: Expertise in implementing data protection measures including data backup and recovery strategies, data loss prevention (DLP) solutions, and encryption technologies;
- Antivirus (CrowdStrike): Advanced knowledge of antivirus solutions such as CrowdStrike, including deployment, configuration, and management of endpoint protection policies;
- Encryption Systems: Proficiency in implementing encryption systems to secure data at rest and in transit, including disk encryption, file-level encryption, and email encryption solutions.
Corporate Tools and Basic Management:
- Corporate Email (GSuite): Advanced proficiency in managing and supporting GSuite applications such as Gmail, Google Drive, and Google Calendar. Experience in configuring email clients and mobile devices to access corporate email accounts;
- Corporate Messenger (Slack): Experience with corporate messaging platforms such as Slack, including user management, channel administration, and integration with other productivity tools;
- Corporate Info Space (Confluence): Experience in utilizing Confluence or similar collaboration platforms for creating and managing internal documentation, knowledge bases, and team spaces;
- Project Management or Ticketing Tools (JIRA): Experience in using project management or ticketing tools such as JIRA for tracking and resolving IT issues, managing service requests, and collaborating with other teams;
- Good knowledge of ITSM and ITIL Framework.
- Intermediate+ English level.
Apply here: https://grnh.se/26abf8a2teu
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