Junior Account Manager

Welcome to Dyninno, a San Francisco-based group of companies that has been providing top-notch products and services in finance, travel, and entertainment across 50 markets since 2004. In 2024, Dyninno proudly celebrates its 20th anniversary. Our passion for excellence has taken us far and wide, and we now have a team of over 5,400 professionals working from offices in the USA, UK, Colombia, Latvia, Moldova, Romania, Turkey, Uzbekistan, Egypt, and the Philippines.

Trevolution Group is the travel arm of Dyninno, providing data processing of airline travel information and travel services to individual and corporate clients.   
 
We manage a variety of brands, including ASAP Tickets, International Travel Network (ITN), Innovative Travel Solutions (ITS), and several online services. Specializing in “visiting friends and relatives” travel, we always strive to make sure our clients get the most out of every trip.  
We take pride in our achievements; with over 730,000 air tickets and package holidays sold each year, Trevolution Group is now the fifth-largest consolidator in the USA.  
 
But it's not just about the numbers; it's about the passionate, multicultural team that drives us forward. And that's where you come in.
Are you up for the next challenge? Visit dyninno.com to learn more about our opportunities, and let's create unforgettable travel experiences together! 

We offer:

• Salary from $700 NET + up to $1000 bonuses based on your performance.
• Monthly rotating schedule (subject to change based on department's needs): 7AM-4PM / 2PM-11 PM / 10PM-7AM
• Official employment and social benefits (IT-park company).  
• Valuable experience in a diverse, global environment.  
• Engagement with an international group of companies with strong values and an inclusive corporate culture.  
• Participation in exciting global projects and collaboration with large international companies.  
• Career growth and development, including training to enhance your B2B client management skills.
• Dynamic work environment.
• Modern office with all facilities and relaxation areas, located in the heart of Buiucani district, Chisinau.  

As an Account Manager, you will play a key role in delivering top-notch service, tailored , and effective solutions to clients’ travel needs.

Key responsibilities:  

• Ensure the highest level of customer satisfaction through proactive communication and personalized services.
• Build and maintain long-term, trustful relationships with clients, fosucing on mutually beneficial outcomes.
• Develop expertise in our travel systems and services to provide clients with insightful and tailored recommendations.
• Communicate effectively to understand client needs and clearly explain the value of our products and services.
• Identify potential issues and offer innovative solutions with a proactive approach to client management.
• Apply various sales strategies to manage all aspects of travel arrangements (tickets, hotels, transfers, car rental, VIP and fast track, visa support, travel insurance, restaurants, events and more).   
• Providing services in line with internal SLAs and developed KPI-s, maintaining high standards of operational excellence. 
• Accurately prepare required travel documentation for business trip in each location.
• Collect and analyze data to understand consumer behavior, identify trends, and suggest improvements to travel policies and workflows.  
• Resolve complaints and prevent issues by proposing initiatives to improve processes and workflow. 

Ideal candidate:  

• Fluent in both English and Russian (verbal and written). 
• Knowledge of additional languages is a plus.
• Extensive experience in B2B sales and negotiation, demonstrating the ability to manage high-value accounts effectively.
• Exceptional customer service skills, with a focus on delivering personalized experiences and fostering long-term client relationships.
• Strong understanding of travel management systems; previous experience in the travel and/or airline industry as a personal assistant or in customer service (VIP CS and/or VIP sales would definitely be a plus). 
• A solution-focused mindset with a proactive and initiative-driven approach, able to identify opportunities for process improvement and present innovative solutions.
• Excellent planning and organizational skills, capable of managing multiple tasks efficiently. 
• Flexible, adaptable and reliable, with a willingness to go the extra mile to meet client needs and expectations.

Join us, and let’s create exceptional experiences together!
Follow us:
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LinkedIn: https://www.linkedin.com/company/dyninno-group
Instagram: https://www.instagram.com/dyninno_moldovа