Customer Support Night shift (no calls)

HotSoftware is looking for you!
Join our team of Customer Support now!

Our success is based on people and technology. Our culture is what makes Hot Software an interesting and rewarding place to work. We stand for diversity and are always looking for new ways to surprise customers.

Responsibilities:

• Respond to customer queries in a timely and accurate way, via email or chat (No Calls)
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

Qualifications:

• Excellent written communication skills: grammar, sentence structure, and spelling (Russian, English)
• Strong typing skills
• Must have flexibility with work schedule
• Possibility of weekend work

What we offer:

• Extended medical insurance
• Monthly compensation for sports activities
• Budget for self-education
• Paid training for skill development
• Annual self-review (salary increase)
• Birthday certificate
• Commuting compensation (public transportation)
• Referral bonuses (candidate recommendation bonus system)
• Hybrid work format (office/remote)

Hurry up to send us your CV. And let's create the best product together!