Customer Service Assistant
Nova Lines

4 aprilie 2025

Chișinău, Botanica
Posibil fără experiență
Full-time
Orice studii
În locația angajatorului

Customer Service Assistant

The Customer Service Assistant supports the Load A&P team at Nova Lines by monitoring, tracking, and tracing loads, and addressing potential service issues for high-priority customers. They provide administrative support, assist with load recoveries, and allow Customer Service Representatives to focus on urgent tasks. The role also involves mastering customer accounts to serve as a backup POC when needed and supporting load coverage.

Key responsibilities:

  • Monitor and track high-priority customer accounts, resolving service issues proactively.
  • Provide accurate ETAs and updates for tracked loads.
  • Address operational disruptions, including load recoveries and delays.
  • Assist with data entry, reports, and maintaining load records.
  • Schedule and confirm appointments for customer loads.
  • Collaborate with dispatchers to allocate pre-booked loads.
  • Serve as backup POC for customers in the absence of primary representatives.
  • Analyze data to improve service and support team efficiency.

Requirements:

  • Advanced English level (minimum B2), both verbal and written;
  • Background in logistics or related fields to facilitate a smoother transition into the role;
  • High level of responsibility and accountability;
  • Strong eagerness to learn and grow within the role;
  • Ability to multitask in a dynamic environment;
  • Resilience and capability to manage stress effectively under pressure.

What we offer:

  • Official employment, full social package, paid vacations;
  • Schedule from Monday to Friday, 3 PM - 12 AM;
  • Paid taxi back home;
  • Modern, spacious office in Botanica district.
Contacts:
Please submit your CV in English to jobs@novalines.com. We appreciate your submission, if your CV matches the requirements, we will be sure to reach out.

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