CV: General manager | Head of operations

- Leveraged business development expertise to conduct offline training sessions for local teams, enhancing service performance across various regions, including UAE, Mozambique, Ghana, Pakistan and Colombia.
- Provided consultations to GMs from different countries, assisting in market analysis and business development strategy formulation with actionable recommendations (Namibia, Ghana, Senegal, and others).
- Contributed to successful launches in Pakistan and Colombia by providing market analysis expertise to local teams and guiding them in operational management
- Performed crisis management in Ghana, implementing measures that resolved significant issues and improved business operations in the country.

- Led business development efforts across Moldova and Serbia, resulting in a doubling of results in Moldova and 150% increase in Serbia, ensuring sustainable profitability in both countries.
- Provided strategic leadership and guidance to the Serbian GM and cross-functional teams, establishing clear targets and overseeing operational management to achieve regional KPI.
- Directed the launch of key projects, significantly enhancing the service's performance across essential business metrics.

- Led expansion of the partner network, establishing the service's market dominance and achieving a significant increase in market share.
- Consistently exceeded KPI, resulting in a doubling of business metrics such as Trips and GMV, while maintaining positive economic outcomes for the country.
- Directed comprehensive operations across the country, collaborating with various departments to drive progress in key business aspects including Demand/Supply, Product development, PR, GR, and customer/driver/partner support.
- Successfully managed the service in a competitive environment, effectively budgeting and making optimal decisions to increase demand and supply in the local market.

- Researching and enlarging of the network mobile market
- Establishing contacts in order to sell Unifun VAS services and products
- Delivering a detailed marketing analysis to new potential customers

- Forecasting levels of demand for products, provided by the company, maintaining records of goods ordered and received
- Building and maintaining good relationships with new and existing suppliers
- Analyzing market and delivery systems in order to assess present and future product availability
- Developing a purchasing strategy

- Selling company's goods to the regular customers, enlarging volume of sales, hitting sales targets
- Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs
- Searching for new customers
- Controlling accounts receivable