Team Lead Risk division

Get to know us:
HOT SOFTWARE stands for dynamism and openness, that is why our company is dominated by an entrepreneurial spirit, a combination of passion and solidarity, a passion for success. We create a highly productive environment and are not afraid of obstacles. We often have to step out of our role, show initiative and perseverance, the ability to adapt where necessary.

Our style is to avoid bureaucracy, to simplify the process of communication between employees and management, to implement corporate rules only where it is really necessary. We value ease of communication and personal qualities. We accept only those people who not only have the necessary competence, but are also able to at least maintain the already set cultural bar.

Culture:
Our success is based on people and technology. Our culture is what makes Hot Software an interesting and rewarding place to work. We stand for diversity and are always looking for new ways to surprise customers.
 
Our values:

• development
• ambition
• teamwork
• a responsibility
• flexibility

JOB FUNCTIONS & RESPONSIBILITIES:

• Manage specialists in the department.
• Monitor the effectiveness of the team's actions.
• Evaluate the professional skills of department employees, develop personnel assessments.
• Conduct meetings with the team.
• Keep track of High-Risk* clients (monitoring the Not Verified report).
• Create a schedule of payments to clients.
• Timely and accurately process incoming and outgoing client payments.
• Collaborate with the transaction monitoring manager to check incoming lost transactions from clients.

SKILLS & ABILITIES:

• Proficiency in Russian language C1-C2, and English language C1.
• Knowledge and skills of netiquette.
• Linguistic skills - high.
• Proficiency in computer skills at an advanced level.
• Familiarity with financial terminology.
• Ability to quickly switch to new tasks and focus on solving customer issues.
• Knowledge and understanding of payment methods.
• Mathematical calculation skills for creating departmental reports.

WHAT WE OFFER:

• Office in the city center;
• Extended medical insurance;
• Monthly compensation for sports activities;
• Paid trainings and development to improve soft and hard skills;
• Corporate events (winter, summer);
• Team buildings (spring, autumn);
• Well-being (breakfasts, fruits, tea/coffee, biscuits);
• Opportunity for professional growth.

If you want to have what you never had, you have to do what you never did.