Customer Support Agent

The PLUMMY team lives by the spirit of harmony and a burning desire to bring joyful innovations and enjoyable experiences to our players. Our goal is to provide them with comfort, calmness, and sincere fun!

If you're a skilled Customer Support Agent ready to join our growing team, let’s connect!

In this role, you'll directly engage with our players to address their inquiries and concerns at Star Merge, our mobile free-to-play project. You will drive our players’ loyalty and help them enjoy the gaming process.

Let's merge your talents with our vision and create something truly magical!

Responsibilities:

• Help the team implement customer support processes and tools to streamline operations;
• Actively respond to player inquiries, feedback, and issues, ensuring a prompt and professional resolution;
• Collaborate with cross-functional teams to gather insights and contribute to product improvements based on player feedback;
• Maintain a comprehensive understanding of our products to provide accurate and helpful information to players.

Requirements:

• 1+ year of experience in customer support within the gaming industry;
• Experience working with Zendesk/Helpshift or other support tools;
• Strong English communication skills, both written and verbal;
• Ability to respond promptly and professionally to player inquiries;
• Knowledge of community management is a plus but not mandatory.

What we offer:

• Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project;
• Full social package, and medical assurance according to IT Park Moldova for office employees;
• 5 sick days, 28 calendar days of vacation;
• Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms;
• Five days full-time, flexible working hours.